Frequently Asked Questions

Windows 10 and Windows 11. There is no Mac version yet.

No. Enter your account in ArkaTrading's sign-in box and it connects, with nothing else to install or open.

Generally any broker that offers MT4 or MT5 accounts. Type part of your broker's server name in the sign-in box and pick it from the list.

It is stored only on your computer and used only to log in to MT4 or MT5. ArkaTrading never receives it. You can also sign in with the read-only investor password, which lets you watch but not trade.

One at a time. Disconnect and you can sign in to another, and switch between MT4 and MT5 the same way.

Yes. The main window splits into as many as 8 charts, each with its own symbol and timeframe, and up to 4 extra chart windows can go on other screens.

From the ArkaTrading forecast model. It reads the candles on your chart and draws the projected path, volatility range, target and stop. Several classic quant models give their own reads alongside, so you can compare.

Direction, signal price and entry time, with floating points while it runs. Once closed it records the exit time and peak gain, and each symbol shows its 12-month win rate and points this month.

Yes. Signals show as arrows on the chart, and scrolling back shows earlier ones. The free plan leaves out the latest 3 to 5, and live signal details are for paid plans.

Arka Copilot can see your current chart, positions, pending orders and account, so its answers are about the trades in front of you. It also speaks up when the chart breaks out or a big data release is coming.

Forecasts and signals can be wrong. Every trend forecast marks its stop, and price reaching it means the call no longer holds. Signal history stays on the chart, right or wrong.

No. Arka Copilot can fill suggested levels into the order window, but nothing is sent until you confirm it.

Anything your MT4 or MT5 account can trade, you can chart and trade in the terminal, and AI analysis works on all of it. AI quant signals currently cover gold, silver, crude oil, bitcoin, USD/JPY and the Nasdaq 100.

Once your account is connected, charts and quotes come from your broker's server, so prices match what your broker shows.

Eight, from M1 to W1. In a split layout each chart can run its own timeframe.

Yes, on price, daily change, margin level, account P/L or a line you've drawn. With the terminal in the background you get a Windows notification. The free plan limits how many you can set.

Yes. The terminal has an economic calendar, and major releases can be marked on the chart with the previous, forecast and actual figures plus an AI read. For symbols you hold, you get a heads-up 15 minutes before major data.

Charts, history and AI analysis all still work, reading the market as it closed. Whether crypto trades at the weekend depends on your broker.

Far more AI requests, unlimited trades placed in the terminal, and the latest and live signals. Exclusive has no cap on AI. The pricing page lists each plan in full.

By card at checkout. An upgrade applies as soon as the payment goes through.

Yes. Launch pricing takes 45% off every paid plan: the first three months on monthly billing, and the first bill on quarterly and annual.

The same plan at three commitments. The longer the term, the lower the monthly rate, and every term is billed as one payment up front.

Yes. VIP can move up to Exclusive at any time from the Upgrade button in the terminal.

Within seconds of the payment going through, with no restart needed.

No. Your positions, trade history and account details are never sold or used for outside training.

No. ArkaTrading is trading and analysis software. Its forecasts and analysis are for reference only, and every trade is your own decision. Leveraged products carry high risk and can lead to significant losses.

Write to support@alphamind-ai.com. You will usually hear back within 24 hours.

Yes. Write to support@alphamind-ai.com from the address on the account and the team will close it and remove the data held against it.

English and Chinese. Switch any time in the terminal's settings.

Click "Forgot password?" in the terminal's sign-in box and reset it by email. This is your ArkaTrading password. For an MT4 or MT5 password, ask your broker.